Thank you to our parent community for your help as we transition our billing over to the FACTS system. To help parents better understand the system we have assembled a list of the most frequently asked questions:
How does the new billing process work?
Each month any applicable charges such as sports, extended day, clubs, etc. will be posted to your FACTS account. These charges will be paid via the payment method you selected at enrollment on the 20th of the following month. Tuition is deducted according to the tuition schedule established when you enrolled (either the 5th or 20th of the month for monthly installments). There is no need to send a check as these charges will automatically be deducted from either the bank account or credit card you used during enrollment.
Who do I contact if I have a question or problem?
For questions about your username, password, or other FACTS website questions please contact FACTS at 1-866-441-4637. For questions about a bill, charge, or payment you will continue to contact the Walden Business Office(Jeff Hamilton or Lynn Burton). Any needed changes must be made at least 3 business days prior to the scheduled payment date.
How do I know what I am being charged?
You can log in to your FACTS account at any time to see the activity in your account. You can view and print invoices and see the due date of these invoices. You will also receive an email, text, or paper invoice(depending upon your preference chosen during enrollment) 10 days prior to the due date of the invoice.
How do I know how much my account will be charged?
You can log in to your FACTS account at any time to see your scheduled payments. FACTS will also notify you using your preferred communication method 4 business days prior to the payment date.
What happens if my payment returns?
You will be notified by FACTS if there is a returned payment and they will have instructions on what to do next. There is a $30 fee for returned payments, this is simply a pass thru of the charges Walden incurs from our bank.